Returns & Exchanges
At The Acacia Tree, we stand behind the quality of our handcrafted furniture and want you to love every piece in your home. If you are not completely satisfied, we offer a 14-day return period for most items to ensure your space is exactly as you envisioned.
Initiate Your Request
Contact our customer care team within 14 days of delivery with your order number and photos of the item to begin the return process.
Prepare for Collection
Ensure the furniture is disassembled and placed back in its original protective packaging to prevent damage during transit.
Schedule Pickup
Our logistics partners will coordinate a convenient time to collect the item from your residence; please note that return shipping fees may apply.
Quality Inspection & Refund
Once the item arrives back at our warehouse and passes a quality inspection, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing